Privacy Policy for SHIELD Merchandise Store
Information we collect
Information we directly collect from you
Depending on how you use our Site, you may provide us with certain information that can identify you as an individual, such as your name, email address, phone number, and shipping or billing address (collectively, "Personal Information").
How we use your information
SHIELD-INDIA may use your information, including Personal Information for the following purposes
Providing our services
To facilitate your orders, to respond to your questions or requests; to communicate with you about your account, orders, or use of our Site or for other informational purposes; to improve our services; and for other account or customer support-related purposes.
Payment Policies
We accept online payments via credit card, debit card, UPI, Payment Wallets and Internet Banking. All payments sent electronically are securely transmitted. All payments are managed by Razorpay.
Shipment/Delivery Times
SHIELD-INDIA Merchandise orders are generally delivered within 10 working days (Working days do not include Saturday and Sunday). Customers who are concerned about meeting deadlines or who require their orders sooner can always contact our helpline. Delivery times may vary during the holiday seasons or in exceptional conditions where our partners find it difficult or dangerous to complete the delivery (Example: Bad weather conditions, political unrest etc).
Returns Policy
SHIELD-INDIA goes to great lengths to ensure that all orders are fulfilled accurately and on time and are of the highest quality.
But as all the products are sent for production after your order is received, hence we cannot accept any returns.
Although you can always contact us if you receive your product in a damaged condition, and we will review it and we may issue a refund or replacement.
Cancellation Policy
We won't allow any returns once the order is placed. Preparations for your order are started immediately after your order is received; hence, cancellation is not allowed.